WFM Scheduler - Onsite Graveyard (Pasay)

TASQ Staffing Solutions; Pasay; On-site; PHP 334,800 - 446,400; Full time

Job summary

A staffing solutions company is seeking a Call Center Workforce Scheduler in Pasay City. This onsite role requires at least one year of experience in a similar position within a BPO. Responsibilities include creating forecasts, monitoring attendance, and generating schedules using IEX software to ensure service level objectives are met. Candidates must be amenable to start immediately.

Qualifications

• Minimum 1 year experience in a WFM Scheduler role within a BPO/Call Center.
• Ability to conduct root cause analysis for service levels.
• Skills in generating and managing schedules using IEX.

Responsibilities

• Create short- and long-term forecasts for workload and staffing.
• Evaluate production volume trends and realign as necessary.
• Monitor attendance and generate reports for management.

Skills

Experience as WFM Scheduler

Capacity planning

Proficient in IEX scheduling software

Job description

A staffing solutions company is seeking a Call Center Workforce Scheduler in Pasay City. This onsite role requires at least one year of experience in a similar position within a BPO. Responsibilities include creating forecasts, monitoring attendance, and generating schedules using IEX software to ensure service level objectives are met. Candidates must be amenable to start immediately.