Onsite WFM Scheduler – Graveyard Shift

TASQ Staffing Solutions; Quezon City; On-site; PHP 223,200 - 334,800; Full time

Job summary

A staffing solutions company in Quezon City is seeking a Workforce Scheduler to manage scheduling and service planning tasks on-site. The ideal candidate should have at least 1 year of experience in a BPO/Call Center setup, be capable of analyzing trends, and possess strong skills in capacity planning. This position requires a graveyard shift work setup.

Qualifications

• At least 1 year experience as WFM Scheduler in a BPO/Call Center Setup.
• Ability to analyze production trends and service levels.
• Adept in capacity planning and scheduling.

Responsibilities

• Create short-term to long-range forecasts for workload and staffing requirements.
• Monitor attendance, generate attendance reports, and adjust staffing levels.
• Generate schedules using IEX software to meet service levels.

Skills

Experience as WFM Scheduler

Analytical skills

Capacity planning

Tools

IEX scheduling software

Job description

A staffing solutions company in Quezon City is seeking a Workforce Scheduler to manage scheduling and service planning tasks on-site. The ideal candidate should have at least 1 year of experience in a BPO/Call Center setup, be capable of analyzing trends, and possess strong skills in capacity planning. This position requires a graveyard shift work setup.