Onsite Graveyard WFM Scheduler – Call Center

TASQ Staffing Solutions; Quezon City, Pasay, Pasig, Makati; On-site; PHP 334,800 - 446,400; Full time

Job summary

A staffing solutions company is seeking a Workforce Scheduler to join their team in Quezon City. This role requires a minimum of 1 year of experience in a BPO/call center setup. The successful candidate will develop and maintain schedules, monitor queues, and provide reporting to optimize performance. This position is 100% onsite and requires proficiency in WFM tools and MS Office.

Qualifications

• At least 1 year of experience as a WFM Scheduler in a BPO/Call Center setup.
• Strong analytical and communication skills.
• Proficiency in WFM tools and Microsoft Office applications.
• Willing to work onsite in any of the listed locations.

Responsibilities

• Develop and adjust schedules based on business requirements.
• Monitor real-time queues and ensure adherence to scheduling plans.
• Coordinate with operations for accurate forecasting.
• Provide reporting to optimize workforce performance.

Skills

Analytical skills

Communication skills

Proficiency in WFM tools

Proficiency in Microsoft Office

Job description

A staffing solutions company is seeking a Workforce Scheduler to join their team in Quezon City. This role requires a minimum of 1 year of experience in a BPO/call center setup. The successful candidate will develop and maintain schedules, monitor queues, and provide reporting to optimize performance. This position is 100% onsite and requires proficiency in WFM tools and MS Office.