Onsite BPO Workforce Scheduler — Graveyard Shift

TASQ Staffing Solutions; Pasay; On-site; PHP 334,800 - 446,400; Full time

Job summary

A staffing solutions firm in Pasay is seeking a Workforce Scheduler to manage service planning and scheduling. The ideal candidate has at least 1 year of experience in a BPO or call center environment, adept at capacity planning, and must be able to start immediately. This role requires utilizing IEX software for schedule generation and monitoring attendance while working graveyard shifts.

Qualifications

• At least 1 year experience as WFM Scheduler in a BPO/Call Center Setup.
• Adept in capacity planning and maintenance.
• Must be amenable to start ASAP.

Responsibilities

• Create forecasts for workload and HC requirements.
• Monitor attendance and adjust staffing challenges.
• Generate schedules using IEX software and ensure minimal overtime.

Skills

Experience as WFM Scheduler

Proficient in capacity planning

Familiarity with scheduling software (IEX)

Job description

A staffing solutions firm in Pasay is seeking a Workforce Scheduler to manage service planning and scheduling. The ideal candidate has at least 1 year of experience in a BPO or call center environment, adept at capacity planning, and must be able to start immediately. This role requires utilizing IEX software for schedule generation and monitoring attendance while working graveyard shifts.