Graveyard Onsite Call Center Workforce Scheduler

TASQ Staffing Solutions; Davao City; On-site; PHP 279,000 - 390,600; Full time

Job summary

A recruitment agency is seeking a Workforce Scheduler for an onsite role in Davao City. The candidate must have at least 1 year of experience in a BPO/Call Center environment and be able to forecast staffing needs effectively. Responsibilities include creating workload forecasts, generating schedules, and monitoring attendance to ensure service levels are met. This position requires immediate availability or a short notice period before joining.

Qualifications

• At least 1 year experience as WFM Scheduler in a BPO/Call Center environment.
• Ability to understand and forecast transaction volumes and staff allocation.

Responsibilities

• Create forecasts for workload and HC requirements.
• Generate schedules and ensure staffing meets service levels.
• Monitor attendance and adjust scheduling based on operational needs.

Skills

Workforce Management

Forecasting

Capacity Planning

Tools

IEX Scheduling Software

Job description

A recruitment agency is seeking a Workforce Scheduler for an onsite role in Davao City. The candidate must have at least 1 year of experience in a BPO/Call Center environment and be able to forecast staffing needs effectively. Responsibilities include creating workload forecasts, generating schedules, and monitoring attendance to ensure service levels are met. This position requires immediate availability or a short notice period before joining.