Onsite Financial Services Chat Advocate

TTEC; Tangob; On-site; PHP 223,000 - 335,000; Full time

Job summary

TTEC is hiring a Chat Customer Service Representative to be onsite in Lipa, Philippines. You will address customer inquiries via chat, text, email, social media, and direct messaging, delivering empathetic, timely support to turn everyday interactions into positive outcomes.

Join a team celebrated with a Great Place to Work certification in the Philippines. A successful candidate has completed two years of college and at least six months of customer service experience, with computer literacy and

Qualifications

• Completed 2 years in college or equivalent.
• At least 6 months customer service experience or background in lending/financial services.
• Recognize, apply and explain your product or service knowledge.
• Computer experience.

Responsibilities

• Answer incoming communications from customers.
• Connect and resolve issues with customers using written communication only.
• Provide compassionate guidance to improve the customer experience.

Skills

Customer service

Written communication

Computer experience

Product knowledge

Education

2 years college or equivalent

Job description

TTEC is hiring a Chat Customer Service Representative to be onsite in Lipa, Philippines. You will address customer inquiries via chat, text, email, social media, and direct messaging, delivering empathetic, timely support to turn everyday interactions into positive outcomes.

Join a team celebrated with a Great Place to Work certification in the Philippines. A successful candidate has completed two years of college and at least six months of customer service experience, with computer literacy and