Impactful Chat CSR — Financial Services (Onsite, Lipa)

TTEC; Tangob; On-site; PHP 201,000 - 290,000; Full time

Benefits offered by this job

PTO

Tuition reimbursement

Health and wellness incentives

Job summary

TTEC is hiring a Chat Customer Service Representative to be onsite in Lipa, Philippines. You will handle customer inquiries across chat, text, email, and social media, delivering compassionate, clear service to resolve issues and enhance the customer experience.

The role emphasizes written communication, product knowledge, and college-level education, with competitive benefits and a focus on development within a friendly, inclusive team environment.

Qualifications

• Completed 2 years in college or equivalent.
• At least 6 months customer service experience or with background in lending and financial services.
• Recognize, apply and explain your product or service knowledge.
• Computer experience.

Responsibilities

• Resolve customer issues via chat, text, email, social media, direct messaging, and other nonverbal platforms.
• Answer incoming communications from customers; connect and resolve issues using written communication only.

Skills

Computer experience

Education

Two years of college or equivalent

Job description

TTEC is hiring a Chat Customer Service Representative to be onsite in Lipa, Philippines. You will handle customer inquiries across chat, text, email, and social media, delivering compassionate, clear service to resolve issues and enhance the customer experience.

The role emphasizes written communication, product knowledge, and college-level education, with competitive benefits and a focus on development within a friendly, inclusive team environment.