Onsite Chat Support for Financial Campaign (Lipa)

TTEC; Tangob; On-site; PHP 201,000 - 357,000; Full time

Benefits offered by this job

PTO

Tuition reimbursement

Health and wellness incentives

Inclusive culture

Job summary

TTEC in Lipa, Philippines is seeking a Chat Customer Service Representative to handle customer inquiries via chat and other non-verbal channels onsite. You’ll resolve issues, provide product guidance, and aim for an exceptional customer experience.

You should have completed two years of college or equivalent, and at least six months of customer service experience, including lending/financial services, plus basic computer skills.

Qualifications

• Completed 2 years in college or equivalent.
• At least 6 months customer service experience or with background in lending and financial services.
• Recognize, apply and explain your product or service knowledge.
• Computer experience.

Responsibilities

• Answer incoming communications from customers.
• Connect and resolve issues with customers using written communication only.

Skills

Customer service experience

Product knowledge

Computer literacy

Education

Two years of college or equivalent

Job description

TTEC in Lipa, Philippines is seeking a Chat Customer Service Representative to handle customer inquiries via chat and other non-verbal channels onsite. You’ll resolve issues, provide product guidance, and aim for an exceptional customer experience.

You should have completed two years of college or equivalent, and at least six months of customer service experience, including lending/financial services, plus basic computer skills.