Onsite Financial Chat Support Agent – Lipa

TTEC; Tangob; On-site; PHP 234,000 - 357,000; Full time

Benefits offered by this job

PTO

Tuition reimbursement

Health and wellness incentives

Job summary

TTEC in the Philippines is seeking a Chat Customer Service Representative to be based onsite in Lipa. You’ll handle customer interactions via chat, text, email, and social channels, delivering quick responses and a positive experience.

Join a company focused on a Great Place to Work culture with career development, inclusive values, and a benefits package that may include PTO, tuition reimbursement, and wellness incentives.

Qualifications

• Completed 2 years in college or equivalent.
• At least 6 months customer service experience or with background in lending and financial services.
• Recognize, apply and explain your product or service knowledge.
• Computer experience.

Responsibilities

• Respond to incoming communications from customers via chat.
• Resolve customer issues using written communication only.
• Provide compassionate, product-informed guidance to enhance the customer experience.

Skills

Customer service

Written communication

Product knowledge

Computer literacy

Education

2 years of college or equivalent

Job description

TTEC in the Philippines is seeking a Chat Customer Service Representative to be based onsite in Lipa. You’ll handle customer interactions via chat, text, email, and social channels, delivering quick responses and a positive experience.

Join a company focused on a Great Place to Work culture with career development, inclusive values, and a benefits package that may include PTO, tuition reimbursement, and wellness incentives.