Financial Chat Support Specialist - Onsite in Lipa

TTEC; Tangob; On-site; PHP 223,000 - 335,000; Full time

Benefits offered by this job

Health benefits

PTO / paid time off

Tuition reimbursement

Wellness incentives

Job summary

TTEC in the Philippines is seeking a Chat Customer Service Representative to work onsite in Lipa. You will resolve customer issues via chat, text, email, and social media, bringing compassion and clarity to every interaction.

The role emphasizes written communication, product knowledge, and a customer-first mindset. A supportive culture with benefits and opportunities for development awaits.

Qualifications

• Completed 2 years in college or equivalent.
• At least 6 months customer service experience or background in lending/financial services.
• Recognize, apply and explain your product or service knowledge.
• Computer experience and basic tech proficiency.

Responsibilities

• Resolve customer issues via chat services including chat, text, email, social media, direct messaging.
• Answer incoming communications from customers using written communication only.
• Provide helpful guidance to ensure customer satisfaction and quick resolutions.

Skills

Written communication

Customer service experience

Problem solving

Education

Two years college or equivalent

Tools

Computer literacy

Job description

TTEC in the Philippines is seeking a Chat Customer Service Representative to work onsite in Lipa. You will resolve customer issues via chat, text, email, and social media, bringing compassion and clarity to every interaction.

The role emphasizes written communication, product knowledge, and a customer-first mindset. A supportive culture with benefits and opportunities for development awaits.