Financial Chat Specialist - Onsite in Lipa

TTEC; Tangob; On-site; PHP 240,000 - 320,000; Full time

Benefits offered by this job

PTO

Tuition reimbursement

Health and wellness incentives

Job summary

TTEC in Lipa, Philippines is hiring a Chat Customer Service Representative to resolve customer issues via chat, text, email and social media. You’ll connect with customers using written communication to provide peace of mind and exceptional service.

Two years of college or equivalent and at least 6 months customer service experience are required. You’ll join a global, inclusive team with strong career development and a benefits package.

Qualifications

• Completed 2 years in college or equivalent.
• At least 6 months customer service experience or background in lending/financial services.
• Recognize, apply and explain product or service knowledge.
• Strong written communication skills.

Responsibilities

• Resolve customer issues via chat, text, email, social media and other nonverbal platforms.
• Answer incoming communications from customers and resolve issues using written communication only.

Skills

Customer service

Written communication

Product knowledge

Computer literacy

Education

Two years college or equivalent

Tools

General computer software

Job description

TTEC in Lipa, Philippines is hiring a Chat Customer Service Representative to resolve customer issues via chat, text, email and social media. You’ll connect with customers using written communication to provide peace of mind and exceptional service.

Two years of college or equivalent and at least 6 months customer service experience are required. You’ll join a global, inclusive team with strong career development and a benefits package.