Onsite Financial Chat Support Specialist – Lipa

TTEC Customer Care Management Philippines Inc; Lipa; On-site; PHP 223,000 - 357,000; Full time

Job summary

TTEC Customer Care Management Philippines Inc in Lipa is seeking a Chat Customer Service Representative to assist customers onsite. The role focuses on resolving issues via chat, text, email, and social platforms with an emphasis on clear written communication.

You will engage customers in a supportive manner while maintaining accuracy and empathy, contributing to a positive customer experience and ongoing professional development.

Qualifications

• Completed 2 years in college or equivalent.
• At least 6 months customer service experience or with background in lending and financial services.
• Recognize, apply and explain your product or service knowledge.

Responsibilities

• Answer incoming communications from customers.
• Connect and resolve issues with customers using written communication only.

Skills

Written communication

Empathy

Problem solving

Computer skills

Education

Completed 2 years in college or equivalent

Job description

TTEC Customer Care Management Philippines Inc in Lipa is seeking a Chat Customer Service Representative to assist customers onsite. The role focuses on resolving issues via chat, text, email, and social platforms with an emphasis on clear written communication.

You will engage customers in a supportive manner while maintaining accuracy and empathy, contributing to a positive customer experience and ongoing professional development.