Onsite Financial Chat Agent — Resolve & Delight Customers

TTEC; Tangob; On-site; PHP 201,000 - 268,000; Full time

Benefits offered by this job

Health benefits

Tuition reimbursement

Wellness incentives

Job summary

TTEC in Lipa, Philippines is hiring a Chat Customer Service Representative to handle onsite chat interactions with customers, resolving inquiries and delivering an exceptional experience.

You’ll join a global team that values growth, training, and a supportive culture. The role emphasizes written communication, product knowledge, and a patient, empathetic approach to service. TTEC offers a healthy benefits package and ongoing development opportunities.

Qualifications

• Completed 2 years in college or equivalent.
• At least 6 months customer service experience.
• Ability to explain product knowledge clearly.
• Proficient in written communication and computer use.

Responsibilities

• Respond to customer inquiries via chat, text, email, and social media.
• Resolve issues using written communication only.
• Provide empathetic guidance and product information to customers.

Skills

Written communication

Customer service

Computer literacy

Education

Completed 2 years in college or equivalent

Job description

TTEC in Lipa, Philippines is hiring a Chat Customer Service Representative to handle onsite chat interactions with customers, resolving inquiries and delivering an exceptional experience.

You’ll join a global team that values growth, training, and a supportive culture. The role emphasizes written communication, product knowledge, and a patient, empathetic approach to service. TTEC offers a healthy benefits package and ongoing development opportunities.