Financial Chat Support Specialist — Onsite in Lipa

TTEC; Tangob; On-site; PHP 167,000 - 234,000; Full time

Benefits offered by this job

"

Job summary

TTEC in Lipa, Philippines is seeking a Chat Customer Service Representative to join our onsite team. You will help customers via chat, text, email and social media, resolving inquiries with empathy and clarity, while delivering outstanding service.

The role emphasizes written communication and problem solving to turn ordinary experiences into exceptional ones. We value collaboration, continuous learning, and a supportive culture with opportunities for growth.

Qualifications

• Completed 2 years in college or equivalent.
• At least 6 months customer service experience or with background in lending and financial services.
• Recognize, apply and explain your product or service knowledge.
• Computer experience.

Responsibilities

• Answer incoming communications from customers.
• Connect and resolve issues with customers using written communication only.

Skills

Written communication

Empathy

Problem solving

Multi-tasking

Education

Two years of college or equivalent

Tools

Computer applications

Job description

TTEC in Lipa, Philippines is seeking a Chat Customer Service Representative to join our onsite team. You will help customers via chat, text, email and social media, resolving inquiries with empathy and clarity, while delivering outstanding service.

The role emphasizes written communication and problem solving to turn ordinary experiences into exceptional ones. We value collaboration, continuous learning, and a supportive culture with opportunities for growth.