Chat Customer Advocate - Onsite in Lipa

TTEC Customer Care Management Philippines Inc; Iloilo; Sur place; PHP 223 000 - 446 000; Plein temps

Avantages offerts par ce poste

PTO

Tuition reimbursement

Health and wellness incentives

Résumé du poste

TTEC Customer Care Management Philippines Inc is seeking a Chat Customer Service Representative to be onsite in Lipa, Philippines. You will engage with customers via chat, text, email and other nonverbal channels, resolving questions with empathy and efficiency.

The role requires at least 2 years of college and at least 6 months of customer service experience or related financial services background. You should be comfortable with written communication and product knowledge, and you’ll join a

Qualifications

• Completed 2 years in college or equivalent.
• At least 6 months customer service experience or related background.
• Ability to communicate clearly in written form and explain products/services.

Responsabilités

• Answer incoming communications from customers.
• Connect and resolve issues with customers using written communication only.

Connaissances

Written communication

Customer service

Product knowledge

Computer experience

Formation

Two years of college

Description du poste

TTEC Customer Care Management Philippines Inc is seeking a Chat Customer Service Representative to be onsite in Lipa, Philippines. You will engage with customers via chat, text, email and other nonverbal channels, resolving questions with empathy and efficiency.

The role requires at least 2 years of college and at least 6 months of customer service experience or related financial services background. You should be comfortable with written communication and product knowledge, and you’ll join a