Onsite Customer Support Specialist

J-K Network Services; Muntinlupa; On-site; PHP 200,880 - 279,000; Full time

Job summary

A global technology firm in Metro Manila is seeking a Customer Service Representative to handle customer inquiries and provide support. The ideal candidate should have either 2.5 years of BPO experience or be a college graduate with 6 months of experience. Candidates must be amenable to work full-time onsite in various locations. The role offers a salary between Php18,000 and Php25,000, and the recruitment process involves both face-to-face and online interviews.

Qualifications

• Must have 2.5 years of BPO experience or 6 months for graduates.
• Willingness to work full-time onsite in assigned locations.
• Ability to attend an interview and start immediately.

Responsibilities

• Handle inquiries via calls, emails, or chats professionally.
• Provide information on products, services, and policies.
• Resolve customer complaints efficiently and maintain satisfaction.
• Record and update customer interactions in the system.
• Coordinate with departments for customer concern resolution.

Skills

Customer service skills

Problem-solving abilities

Communication skills

Education

At least 1 year completed in college

College graduates with BPO experience

Job description

A global technology firm in Metro Manila is seeking a Customer Service Representative to handle customer inquiries and provide support. The ideal candidate should have either 2.5 years of BPO experience or be a college graduate with 6 months of experience. Candidates must be amenable to work full-time onsite in various locations. The role offers a salary between Php18,000 and Php25,000, and the recruitment process involves both face-to-face and online interviews.