On-Site Customer Care Specialist (BPO)

Caldwell Communications Consultancy Philippines; Parañaque; On-site; PHP 223,200 - 334,800; Full time

Job summary

A leading communications consultancy is seeking motivated Customer Service Representatives in the Philippines, particularly in Metro Manila. This role provides an excellent opportunity for both experienced agents and beginners looking to build a career in the BPO industry. Responsibilities include managing customer interactions via phone, email, or chat, addressing inquiries and complaints, and providing accurate product information. Candidates should be at least high school graduates and possess good communication skills. The position requires on-site work and shifting schedules.

Qualifications

• At least High School graduate with Senior High School preferred.
• Good to excellent communication skills are required.
• Basic computer and navigation skills are necessary.
• BPO experience is not mandatory but is a plus.
• Willingness to work on-site and in shifting schedules is essential.

Responsibilities

• Handle inbound and outbound customer interactions via phone, email, or chat.
• Address customer inquiries, concerns, and complaints in a timely and professional manner.
• Provide accurate information about products and services.
• Resolve issues on the first contact whenever possible.
• Maintain detailed and accurate customer records.
• Meet performance targets and quality standards.

Skills

Good communication skills

Basic computer skills

Education

High School graduate

Job description

A leading communications consultancy is seeking motivated Customer Service Representatives in the Philippines, particularly in Metro Manila. This role provides an excellent opportunity for both experienced agents and beginners looking to build a career in the BPO industry. Responsibilities include managing customer interactions via phone, email, or chat, addressing inquiries and complaints, and providing accurate product information. Candidates should be at least high school graduates and possess good communication skills. The position requires on-site work and shifting schedules.