Onsite Customer Service Rep - Proactive Support & Loyalty

Meta Interactive Software Solutions Inc.; Parañaque; On-site; PHP 223,200 - 334,800; Full time

Job summary

A technology solutions company in Metro Manila is looking for a customer support representative to resolve customer queries and ensure satisfaction. The ideal candidate has a Bachelor’s degree or has completed 2 years in college, with 1-2 years' experience in chat or call support. Strong communication and problem-solving skills are essential. The role requires onsite work 5 days a week, including holidays.

Qualifications

• Minimum of 1 to 2 years' experience as CSR (Chat/Call Support).
• Must be willing to work onsite, 5 days a week, including holidays.

Responsibilities

• Listen and resolve customer's concerns and queries.
• Respond to complaints and troubleshoot technical problems.
• Collect and analyze customer feedback.

Skills

Good communication skills

Reading comprehension

Problem-solving skills

Education

Bachelor's Degree holder or 2 years in College

Job description

A technology solutions company in Metro Manila is looking for a customer support representative to resolve customer queries and ensure satisfaction. The ideal candidate has a Bachelor’s degree or has completed 2 years in college, with 1-2 years' experience in chat or call support. Strong communication and problem-solving skills are essential. The role requires onsite work 5 days a week, including holidays.