Onsite Customer Support Pro — Growth & Perks

SupportNinja; Quezon City; On-site; PHP 260,000 - 380,000; Full time

Benefits offered by this job

Competitive compensation

Free meals onsite

HMO on day 1

Paid time off

Retirement savings program

Life Insurance

Birthday leave

Skills training and development

Job summary

SupportNinja is seeking a Customer Service Representative to join our onsite team in Quezon City. The role involves handling customer inquiries via phone, email, or chat, and resolving issues in a timely, professional manner.

You will document interactions in the CRM and collaborate with other departments to meet KPIs. Ideal candidates have prior customer service experience, strong communication skills, and comfort with various software applications.

Qualifications

• Previous customer service experience or equivalent.
• Strong communication skills, both verbal and written.
• Proficient in using computers and various software applications.

Responsibilities

• Handle incoming customer inquiries via phone, email, or chat and resolve issues promptly.
• Provide accurate information about products and services to customers.
• Document customer interactions in the CRM and follow company procedures.
• Meet or exceed performance targets for related KPIs and collaborate with other teams.

Skills

Customer service

Communication skills

Computer skills

Tools

CRM software

Microsoft Office

Job description

SupportNinja is seeking a Customer Service Representative to join our onsite team in Quezon City. The role involves handling customer inquiries via phone, email, or chat, and resolving issues in a timely, professional manner.

You will document interactions in the CRM and collaborate with other departments to meet KPIs. Ideal candidates have prior customer service experience, strong communication skills, and comfort with various software applications.