Senior Onsite Customer Support Specialist

SupportNinja; Quezon City; On-site; PHP 350,000 - 520,000; Full time

Job summary

SupportNinja is hiring a Customer Service Representative II (Pioneering Account) to join our team in Quezon City. You will handle customer inquiries and resolve moderately complex issues via phone, email, and chat, delivering high-quality experiences while meeting performance targets.

You will document interactions, follow up to ensure resolution, collaborate with internal teams, and continually expand knowledge of products and policies to support customers effectively, maintaining a positive

Qualifications

• Minimum of two years of customer service experience, preferably in a call center or support environment.
• Strong verbal and written communication skills.
• Proficiency with computers and business applications; experience with CRM systems.
• Ability to manage multiple priorities in a fast-paced setting.
• Customer-focused mindset with professional and empathetic service delivery.
• Ability to work both independently and in a team.

Responsibilities

• Respond to customer inquiries through phone, email, or chat and resolve moderately complex issues.
• Provide detailed information regarding products, services, policies, and procedures.
• Document customer interactions, resolutions, and account updates in company systems and CRM platforms.
• Manage escalated customer concerns and coordinate resolution with internal teams when necessary.
• Meet or exceed performance targets for related KPIs.
• Collaborate with cross-functional teams to improve service delivery.

Skills

Customer service

Communication skills

CRM experience

Multitasking

Problem solving

Tools

CRM software

Job description

SupportNinja is hiring a Customer Service Representative II (Pioneering Account) to join our team in Quezon City. You will handle customer inquiries and resolve moderately complex issues via phone, email, and chat, delivering high-quality experiences while meeting performance targets.

You will document interactions, follow up to ensure resolution, collaborate with internal teams, and continually expand knowledge of products and policies to support customers effectively, maintaining a positive