On-Site Customer Care Specialist — Growth, Training & Bonuses

NeksJob Philippines; Baco; On-site; PHP 234,000 - 301,000; Full time

Benefits offered by this job

Paid Training

Competitive Salary

Bonuses

HMO and Other Benefits

Career Growth Opportunities

Fun and Supportive Team Environment

Job summary

NeksJob Philippines is seeking a Customer Care Representative to support customers via phone, email, and chat. You will explain product details, guide customers through options, and resolve technical concerns with clear communication.

Ideal candidates have at least 6 months of call center experience, strong listening skills, and basic computer proficiency. The role requires on-site work and offers paid training, bonuses, and benefits in a supportive team environment.

Qualifications

• At least 6 months call center experience.
• SH/SHS Grad.
• Willing to work on site.
• Basic computer literacy.
• Good communication skills.

Responsibilities

• Handle inbound phone calls regarding accounts, product info, and order updates.
• Explain policies, services, and account options clearly to clients.
• Analyze and troubleshoot customer issues in a calm, professional manner.
• Resolve concerns promptly, aiming to fix issues at first contact.
• Maintain accurate records of all customer interactions and changes to accounts.

Skills

Good communication

Active listening

Problem solving

Basic computer skills

Education

Senior High School graduate

Tools

CRM software

Job description

NeksJob Philippines is seeking a Customer Care Representative to support customers via phone, email, and chat. You will explain product details, guide customers through options, and resolve technical concerns with clear communication.

Ideal candidates have at least 6 months of call center experience, strong listening skills, and basic computer proficiency. The role requires on-site work and offers paid training, bonuses, and benefits in a supportive team environment.