Customer Service Pro - Onsite/Hybrid, Growth & Perks

Neksjob Philippines; Baguio; On-site; PHP 200,880 - 290,160; Full time

Benefits offered by this job

Equity Incentive Plan

Commission

Performance Bonus

Incentives

HMO

Job summary

Neksjob Philippines is seeking enthusiastic and customer-focused Customer Service Representatives to join our on-site team in Baguio. You will assist customers by answering inquiries, resolving concerns, and providing excellent support through phone, chat, or email.

If you have strong communication skills, a positive attitude, and a passion for helping others, we'd love to hear from you. No prior experience required—training is provided.

Qualifications

• High school graduate or Senior High School acceptable.
• College graduates or undergraduates are welcome to apply.
• Experience in customer service is a plus but not required.

Responsibilities

• Handle customer inquiries via phone, email, or chat in a professional manner.
• Resolve customer concerns and provide accurate information about products and services.
• Maintain a high level of customer satisfaction by delivering excellent service.
• Document customer interactions and update account information accurately.
• Follow company policies, procedures, and quality standards.
• Escalate complex concerns to the appropriate department when necessary.
• Meet individual and team performance targets, including quality, productivity, and attendance.

Skills

Communication skills

Problem-solving

Typing skills

Attention to detail

Willing to work shifts

Education

Senior High School graduate

Tools

Basic computer skills

Job description

Neksjob Philippines is seeking enthusiastic and customer-focused Customer Service Representatives to join our on-site team in Baguio. You will assist customers by answering inquiries, resolving concerns, and providing excellent support through phone, chat, or email.

If you have strong communication skills, a positive attitude, and a passion for helping others, we'd love to hear from you. No prior experience required—training is provided.