Onsite Customer Care Specialist | Paid Training & Growth

NeksJob Philippines; Quezon City; On-site; PHP 240,000 - 360,000; Full time

Benefits offered by this job

Paid Training

Competitive Salary

Bonuses

HMO and Other Benefits

Career Growth Opportunities

Fun and Supportive Team Environment

Job summary

NeksJob Philippines is hiring a Customer Care Representative to assist customers via phone, email, and chat, delivering product information and resolving technical concerns. You should communicate clearly, listen actively, and handle basic computer tasks efficiently.

Responsibilities include handling inquiries, explaining policies, troubleshooting issues, and maintaining accurate interaction records. The role is on-site in Quezon City with opportunities for growth and rewards.

Qualifications

• 6 months of call center or customer service experience.
• SH/SHS graduate.
• Willing to work on site.
• Basic computer literacy.
• Good communication skills.

Responsibilities

• Handle inbound calls regarding account details, product information, and order updates.
• Explain policies, service offerings, and account options clearly to clients.
• Analyze and troubleshoot customer issues calmly and professionally.
• Resolve concerns promptly to aim for first-contact resolution.
• Maintain accurate records of customer interactions and account changes.

Skills

Communication skills

Active listening

Basic computer literacy

Education

SH/SHS graduate

Job description

NeksJob Philippines is hiring a Customer Care Representative to assist customers via phone, email, and chat, delivering product information and resolving technical concerns. You should communicate clearly, listen actively, and handle basic computer tasks efficiently.

Responsibilities include handling inquiries, explaining policies, troubleshooting issues, and maintaining accurate interaction records. The role is on-site in Quezon City with opportunities for growth and rewards.