Onsite CSR: Customer Care Pro with Growth & 40K

Nezda Technologies, Inc.; Quezon City; On-site; PHP 406,000 - 487,000; Full time

Benefits offered by this job

Earn Up to 40K

Training and support provided

Career growth opportunities

Dynamic work environment

Job summary

Nezda Technologies, Inc. in Eastwood, Quezon City is seeking a Customer Service Representative to handle inbound calls, answer inquiries, and provide accurate product and service information. The role requires professionalism, effective problem-solving, and the ability to document interactions accurately.

Onsite work with shifting schedules, including nights and weekends, is required. Training and support are provided, with a focus on meeting performance targets and delivering high-quality

Qualifications

• Good verbal and written communication skills.
• Customer-oriented with good problem-solving skills.
• Willing to work onsite in Eastwood, Quezon City.
• Willing to work on shifting schedules, including night shifts, weekends, and holidays.

Responsibilities

• Handle inbound customer calls and respond to customer inquiries.
• Provide accurate information regarding products, services, and account concerns.
• Resolve customer issues professionally and efficiently.
• Document customer interactions and update records accordingly.
• Ensure customer satisfaction by delivering quality service.
• Meet performance targets and follow company policies and procedures.

Skills

Communication

Problem solving

Customer oriented

Verbal and written

Willing to work onsite

Night shifts / weekend hours

Job description

Nezda Technologies, Inc. in Eastwood, Quezon City is seeking a Customer Service Representative to handle inbound calls, answer inquiries, and provide accurate product and service information. The role requires professionalism, effective problem-solving, and the ability to document interactions accurately.

Onsite work with shifting schedules, including nights and weekends, is required. Training and support are provided, with a focus on meeting performance targets and delivering high-quality