Remote Customer Service Specialist | Growth & Support

SupportNinja; Philippines; Remote; PHP 335,000 - 469,000; Full time

Benefits offered by this job

Competitive compensation

Life Insurance

HMO from day 1

Paid time off

Retirement savings plan

Training programs

Job summary

SupportNinja is seeking a Customer Service Representative to handle inquiries via phone, email, or chat from our remote team in the Philippines. You will resolve issues, provide product information, and document interactions in the CRM, while maintaining a professional and empathetic approach with customers.

The role emphasizes meeting KPIs, continuous learning, and collaboration with other departments to improve service quality. Training programs are provided to support growth and expertise.

Qualifications

• Previous customer service experience or equivalent.
• Strong communication skills, both verbal and written.
• Proficient in using computers and various software applications.

Responsibilities

• Respond promptly and professionally to customer inquiries via phone, email, and/or chat.
• Provide accurate information about products and services to customers.
• Resolve customer issues in a timely and efficient manner.
• Follow up with customers to ensure issues are resolved to their satisfaction.
• Document customer interactions in the organization’s CRM.
• Adhere to company policies and procedures.

Skills

Customer service experience

Strong communication

Technical proficiency

Tools

CRM systems

Job description

SupportNinja is seeking a Customer Service Representative to handle inquiries via phone, email, or chat from our remote team in the Philippines. You will resolve issues, provide product information, and document interactions in the CRM, while maintaining a professional and empathetic approach with customers.

The role emphasizes meeting KPIs, continuous learning, and collaboration with other departments to improve service quality. Training programs are provided to support growth and expertise.