Onsite Customer Care Specialist | Paid Training & Growth

Neksjob Philippines; Bacolod; On-site; PHP 223,000 - 357,000; Full time

Benefits offered by this job

Paid Training

Competitive Salary

Bonuses

HMO

Other Benefits

Career Growth Opportunities

Fun and Supportive Team Environment

Job summary

Neksjob Philippines is seeking a Customer Service Representative to support customers via phone, email, and chat. You will answer inquiries, provide product information, and troubleshoot technical concerns, working on-site in the Philippines.

Ideal candidates have strong communication and active listening skills, with basic computer proficiency and a client-focused mindset. Paid training, career growth, bonuses, and health benefits accompany this role.

Qualifications

• SH/SHS graduate or equivalent.
• Willing to work on-site.
• Basic computer literacy.
• Good communication skills.

Responsibilities

• Handle inbound phone calls regarding account details, product information, and order updates.
• Explain company policies, service offerings, and account options clearly to clients.
• Analyze and troubleshoot customer issues in a calm, professional manner.
• Resolve concerns promptly, aiming to fix issues on the initial contact.
• Maintain clean and accurate records of all customer interactions and account changes.

Skills

Strong communication skills

Active listening

Basic computer literacy

Education

SH/SHS Grad

Job description

Neksjob Philippines is seeking a Customer Service Representative to support customers via phone, email, and chat. You will answer inquiries, provide product information, and troubleshoot technical concerns, working on-site in the Philippines.

Ideal candidates have strong communication and active listening skills, with basic computer proficiency and a client-focused mindset. Paid training, career growth, bonuses, and health benefits accompany this role.