Customer Service Representative (Onsite | Quezon City)

SupportNinja; Quezon City; On-site; PHP 260,000 - 380,000; Full time

Benefits offered by this job

Competitive compensation

Free meals onsite

HMO on day 1

Paid time off

Retirement savings program

Life Insurance

Birthday leave

Skills training and development

Job summary

SupportNinja is seeking a Customer Service Representative to join our onsite team in Quezon City. The role involves handling customer inquiries via phone, email, or chat, and resolving issues in a timely, professional manner.

You will document interactions in the CRM and collaborate with other departments to meet KPIs. Ideal candidates have prior customer service experience, strong communication skills, and comfort with various software applications.

Qualifications

• Previous customer service experience or equivalent.
• Strong communication skills, both verbal and written.
• Proficient in using computers and various software applications.

Responsibilities

• Handle incoming customer inquiries via phone, email, or chat and resolve issues promptly.
• Provide accurate information about products and services to customers.
• Document customer interactions in the CRM and follow company procedures.
• Meet or exceed performance targets for related KPIs and collaborate with other teams.

Skills

Customer service

Communication skills

Computer skills

Tools

CRM software

Microsoft Office

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Customer Service Representative (Onsite | Quezon City)

Service Delivery Full Time Salary Quezon City, Quezon City, NCR, PH

3 days ago Requisition ID: 4412

Work Setup: Onsite at The Sanctum, SM - North EDSA, QC

The Customer Service Representative is responsible for handling incoming customer inquiries via phone, email, or chat and resolving customer issues in a timely and professional manner.

What does a day in the life of a Customer Service Representative look like?

• Respond promptly and professionally to customer inquiries via phone, email, and/or chat
• Provide accurate information about products and services to customers
• Resolve customer issues in a timely and efficient manner
• Follow up with customers to ensure that their issues have been resolved to their satisfaction
• Properly and accurately document customer interactions in the organization’s CRM
• Adhere to company policies and procedures
• Meet or exceed performance targets for related KPIs
• Continuously improve knowledge of products, services, and processes by participating in training programs and continuous learning modules
• Collaborate with other departments as needed
• Maintain a positive, empathetic, and professional attitude toward customers and colleagues at all times
• Perform other duties as assigned

What are the required qualifications of a Customer Service Representative?

• Previous customer service experience or equivalent
• Strong communication skills, both verbal and written
• Proficient in using computers and various software applications

Having these qualifications are helpful, but not required

• Previous experience in the call center environment
• Experience supporting customers via phone calls, chat and email
• Familiar with CRM systems and practices

Ninja Perks and Benefits

• Competitive compensation
• Beautiful facility & Free Meals for onsite positions
• Adherence to government-mandated benefits
• Retirement Savings Program with Company Matching
• Life Insurance
• HMO on day 1
• Paid time off, birthday leave
• Opportunities for skills training and personal and professional development

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Disclaimer:

The duties and responsibilities listed above describe the post as it is in general terms and are not definitive. The post holder is expected to accept any reasonable alterations that may from time to time be necessary.

SupportNinja is proud to be an Equal Employment Opportunity employer and we do not discriminate based upon race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, veteran status, disability, or other applicable legally protected characteristics under federal, state, or local law.