Onsite Customer Experience Specialist - Santa Rosa

TTEC; Santa Rosa; On-site; PHP 240,000 - 360,000; Full time

Benefits offered by this job

Health and wellness benefits

Tuition reimbursement

PTO

Job summary

TTEC Santa Rosa, Laguna is seeking a Customer Service Representative to join our onsite team. You’ll help customers with quick answers, product consultations with compassion, and resolutions that turn ordinary experiences into exceptional ones.

This role requires a Senior High School diploma or at least 2 years of college, with 6 months of customer service or BPO experience for older curricula. You’ll work on-site at Santa Rosa, embracing our inclusive culture and benefits.

Qualifications

• Senior High School diploma or at least 2 years of college education.
• Requires 6 months of customer service or BPO experience for high school graduates of the old curriculum.
• Ability to explain product or service knowledge.
• Computer experience required.
• Willing to work within Santa Rosa, Laguna.

Responsibilities

• Answer incoming communications from customers.
• Conduct research to provide answers for customers to resolve their issues.
• Provide helpful, compassionate product or service guidance.
• Contribute to a memorable customer experience by resolving issues with a smile.

Skills

Customer service experience

Computer literacy

Communication skills

Education

Senior High School diploma or some college education

Job description

TTEC Santa Rosa, Laguna is seeking a Customer Service Representative to join our onsite team. You’ll help customers with quick answers, product consultations with compassion, and resolutions that turn ordinary experiences into exceptional ones.

This role requires a Senior High School diploma or at least 2 years of college, with 6 months of customer service or BPO experience for older curricula. You’ll work on-site at Santa Rosa, embracing our inclusive culture and benefits.