Onsite Customer Experience Specialist - Cainta

TTEC; Cainta; On-site; PHP 240,000 - 360,000; Full time

Job summary

TTEC in the Philippines is seeking a Sr. Customer Service Representative to work onsite in Cainta. You will help customers via voice, email, or chat, resolving issues and guiding product choices with empathy and clarity.

You should have completed senior high school (or some college), with strong English communication and digital skills to navigate multiple systems. BPO experience is preferred but not required, and career development is supported.

Qualifications

• Completed senior high school or at least completed second year of college.
• At least 6 months of BPO experience is preferred but not required.
• Strong verbal and written English communication.
• Digital proficiency, including ability to navigate multiple systems and tools.
• Ability to interpret, apply, and clearly explain products, fare rules, and policy requirements.

Responsibilities

• Consult customers on products and services to provide the best solutions for their needs via voice, email or chat.
• Respond to inquiries with active listening and identify additional needs or upgrades.
• Open and maintain customer accounts and information.
• Resolve technical issues with patience and understanding.
• Participate in company events, team activities, and continuous learning.

Skills

Customer service

Communication

Digital proficiency

Education

Senior high school or some college

Job description

TTEC in the Philippines is seeking a Sr. Customer Service Representative to work onsite in Cainta. You will help customers via voice, email, or chat, resolving issues and guiding product choices with empathy and clarity.

You should have completed senior high school (or some college), with strong English communication and digital skills to navigate multiple systems. BPO experience is preferred but not required, and career development is supported.