Onsite Customer Care Specialist: Resolve Escalations

TTEC; Murcia; Sur place; PHP 279 000 - 424 000; Plein temps

Avantages offerts par ce poste

Healthy benefits package

PTO

Tuition reimbursement

Health and wellness incentives

Résumé du poste

TTEC is seeking a Customer Service Representative to be on site in Bacolod, Philippines. You will handle customer interactions, provide product knowledge, and resolve issues with a customer-first approach, contributing to an exceptional service experience.

The role emphasizes open opportunities for newbies or those with experience, with company culture and strong benefits supporting your professional growth.

Qualifications

• Open to newbies or with customer service experience
• Senior High school graduate or equivalent
• Recognize, apply and explain your product or service knowledge
• Computer experience

Responsabilités

• Answer incoming communications from customers
• Conduct research to provide answers for customers to resolve their issues

Connaissances

Customer service

Communication

Product knowledge

Computer literacy

Formation

Senior High school graduate or equivalent

Description du poste

TTEC is seeking a Customer Service Representative to be on site in Bacolod, Philippines. You will handle customer interactions, provide product knowledge, and resolve issues with a customer-first approach, contributing to an exceptional service experience.

The role emphasizes open opportunities for newbies or those with experience, with company culture and strong benefits supporting your professional growth.