Onsite CSR: Elevate Customer Experience – PTO & Tuition

TTEC; Iligan; On-site; PHP 201,000 - 335,000; Full time

Benefits offered by this job

PTO

Health and wellness incentives

Tuition reimbursement

Career development

Job summary

TTEC is seeking a Customer Service Representative to be onsite in Bacolod, Philippines. You will handle escalated calls, provide product guidance, and resolve issues with compassion, contributing to a standout customer experience.

Minimum 12 months BPO experience and strong computer skills are required. The role offers an inclusive culture with a focus on development and a competitive benefits package.

Qualifications

• Completed senior high school or two years in college.
• Requires at least 12 months BPO experience.
• Recognize, apply and explain your product or service knowledge.
• Computer experience.

Responsibilities

• Resolve escalated or complex customer calls with accuracy and empathy.
• Provide quick, accurate answers; consult on products to help customers.
• Deliver exceptional customer experiences that elevate overall satisfaction.

Skills

Customer service

Communication skills

Problem solving

Research

Computer experience

Education

Senior high school or two years in college

Tools

CRM software

Job description

TTEC is seeking a Customer Service Representative to be onsite in Bacolod, Philippines. You will handle escalated calls, provide product guidance, and resolve issues with compassion, contributing to a standout customer experience.

Minimum 12 months BPO experience and strong computer skills are required. The role offers an inclusive culture with a focus on development and a competitive benefits package.