Onsite Customer Care Pro in Bacolod – Elevate Every Call

TTEC; Iligan; On-site; PHP 167,000 - 279,000; Full time

Benefits offered by this job

Health and wellness incentives

Tuition reimbursement

PTO (paid time off) potential

Job summary

TTEC is seeking a Customer Service Representative to work onsite in Bacolod. You’ll resolve escalated or complex calls, provide quick answers, and consult on products with compassion.

You’ll make the difference between an average and exceptional customer experience, with emphasis on doing the right thing for each caller. In this role you’ll handle inquiries, conduct research to resolve issues, and demonstrate product knowledge.

Qualifications

• Completed senior high school or two years in college.
• Requires at least 12 months BPO experience.
• Recognize, apply and explain your product or service knowledge.
• Computer experience

Responsibilities

• Answer incoming communications from customers.
• Conduct research to provide answers for customers to resolve their issues.

Skills

BPO experience

Customer service

Communication

Computer skills

Education

Senior High School diploma or some college

Tools

Computer experience

Job description

TTEC is seeking a Customer Service Representative to work onsite in Bacolod. You’ll resolve escalated or complex calls, provide quick answers, and consult on products with compassion.

You’ll make the difference between an average and exceptional customer experience, with emphasis on doing the right thing for each caller. In this role you’ll handle inquiries, conduct research to resolve issues, and demonstrate product knowledge.