Onsite Customer Experience Specialist – Growth & Perks

Percepta; Bacolod; On-site; PHP 279,000 - 391,000; Full time

Benefits offered by this job

PTO

Tuition reimbursement

Health and wellness incentives

Job summary

TTEC is hiring an onsite Customer Service Representative in Bacolod to deliver exceptional customer support. You will handle escalated calls, provide accurate information, and use product knowledge to improve customer outcomes. The role emphasizes compassionate service and effective problem-solving.

Training and career development are available within a diverse global team. Applicants should have at least 12 months of BPO experience, solid computer skills, and a high school diploma or

Qualifications

• Requires at least 12 months BPO experience.
• Completed senior high school or two years in college.
• Recognize, apply and explain your product or service knowledge.
• Computer experience.

Responsibilities

• Own escalated or complex calls to resolve issues and provide resolution.
• Answer incoming communications from customers.
• Provide accurate information and assist customers to achieve a positive experience.

Skills

BPO experience

Product knowledge

Computer skills

Education

Senior high school or 2 years in college

Job description

TTEC is hiring an onsite Customer Service Representative in Bacolod to deliver exceptional customer support. You will handle escalated calls, provide accurate information, and use product knowledge to improve customer outcomes. The role emphasizes compassionate service and effective problem-solving.

Training and career development are available within a diverse global team. Applicants should have at least 12 months of BPO experience, solid computer skills, and a high school diploma or