Onsite Customer Care Pro — Bacolod (Escalations)

TTEC; Murcia; On-site; PHP 180,000 - 240,000; Full time

Benefits offered by this job

Great Place to Work certification

Health and wellness incentives

Tuition reimbursement

PTO

Job summary

TTEC is hiring a Customer Service Representative to be on site in Bacolod, Negros Occidental. You will handle customer inquiries, research solutions, and resolve issues with a customer-first approach.

We value a high school education, basic computer skills, and strong communication. The role offers an inclusive culture, career development, and a benefits package including PTO and wellness incentives.

Qualifications

• Open to newbies or with customer service experience.
• Senior High school graduate or equivalent.
• Recognize, apply and explain your product or service knowledge.
• Computer experience.

Responsibilities

• Answer incoming communications from customers.
• Conduct research to provide answers for customers to resolve their issues.
• Resolve escalated or complex calls to improve customer experience.

Skills

Customer service

Communication

Computer literacy

Education

Senior High school graduate or equivalent

Job description

TTEC is hiring a Customer Service Representative to be on site in Bacolod, Negros Occidental. You will handle customer inquiries, research solutions, and resolve issues with a customer-first approach.

We value a high school education, basic computer skills, and strong communication. The role offers an inclusive culture, career development, and a benefits package including PTO and wellness incentives.