Onsite Customer Support Specialist (Lapu-Lapu)

ResultsCX Named ‘Major Contender’ in Everest Group; Lapu-Lapu; On-site; PHP 201,000 - 268,000; Full time

Benefits offered by this job

Paid training

Healthcare benefits

Paid time off

Career development programs

Job summary

ResultsCX in Lapu-Lapu, Cebu, is hiring a Customer Service Representative to join our Philippines operations supporting major U.S. brands.

You will handle inquiries via phone, email, and chat, provide clear guidance, and resolve issues with empathy, accuracy, and professionalism. The role requires at least a high school diploma, strong communication and typing skills, and a willingness to work onsite on rotating shifts.

Qualifications

• Legal working age with a high school or senior high diploma.
• Strong communication and typing skills (minimum 35 WPM).
• Basic computer navigation skills.
• Growth mindset and a proactive attitude.
• Willingness to work onsite and on shifting schedules.
• A minimum of 6 months of call center experience.

Responsibilities

• Deliver high-quality customer service via phone, email and chat.
• Provide clear guidance and solutions to inquiries.
• Resolve issues with empathy and professionalism.
• Navigate multiple systems and tools with accuracy.

Skills

Communication skills

Typing 35 WPM

Growth mindset

Proactive attitude

Willingness to work onsite

Shift work readiness

Call center experience

Education

High school diploma or senior high diploma

Job description

ResultsCX in Lapu-Lapu, Cebu, is hiring a Customer Service Representative to join our Philippines operations supporting major U.S. brands.

You will handle inquiries via phone, email, and chat, provide clear guidance, and resolve issues with empathy, accuracy, and professionalism. The role requires at least a high school diploma, strong communication and typing skills, and a willingness to work onsite on rotating shifts.