Customer Relations Specialist: Create Positive Experiences

ResultsCX Named ‘Major Contender’ in Everest Group; Lapu-Lapu; Vor Ort; PHP 167.000 - 279.000; Vollzeit

Zusammenfassung

ResultsCX, located in Newtown, Lapu-Lapu City, Cebu, is seeking a Customer Relations Specialist to engage with customers and provide information to ensure a smooth and positive experience through clear communication and proactive problem-solving.

You will handle inquiries, guide account-related concerns, and build lasting relationships while maintaining professionalism and adaptability in a fast-paced environment. This full-time, on-site role emphasizes customer satisfaction and team objectives.

Qualifikationen

• At least 6 months of customer-facing experience
• Strong English communication skills (spoken and written)
• Proficient with computers and standard business tools
• Detail-oriented with strong problem-solving skills
• Able to adapt to changing processes and business requirements
• High School Graduate, Senior High School Graduate, or equivalent

Aufgaben

• Communicate with customers in a professional and courteous manner
• Understand customer needs and provide relevant information and assistance
• Guide customers through account-related concerns and service inquiries
• Address questions and concerns accurately and efficiently
• Recommend appropriate solutions based on customer needs
• Build positive relationships through effective communication and support
• Contribute to overall customer satisfaction and team objectives

Kenntnisse

English skills

Detail-oriented

Problem solving

Computer literacy

Adaptable

Ausbildung

High School Graduate

Tools

Web-based applications

Jobbeschreibung

ResultsCX, located in Newtown, Lapu-Lapu City, Cebu, is seeking a Customer Relations Specialist to engage with customers and provide information to ensure a smooth and positive experience through clear communication and proactive problem-solving.

You will handle inquiries, guide account-related concerns, and build lasting relationships while maintaining professionalism and adaptability in a fast-paced environment. This full-time, on-site role emphasizes customer satisfaction and team objectives.