Customer Care Specialist: Empathetic Support & Resolution

Concentrix Philippines; Cebu City; Vor Ort; PHP 167.000 - 234.000; Vollzeit

Zusammenfassung

Concentrix Philippines in Cebu is seeking a Customer Care Specialist to handle inbound/outbound calls and online inquiries, delivering quality service and resolving routine issues to meet client KPIs.

You will greet customers professionally, maintain basic product knowledge, document interactions accurately, and support cross-selling where appropriate. A high school diploma and strong communication are preferred, with flexibility to rotate shifts.

Qualifikationen

• High school diploma or equivalent.
• Courteous with strong customer service orientation.
• Excellent verbal and written communication.
• Ability to multitask in a fast-paced environment.

Aufgaben

• Ensure service delivered to customers meets contractual KPIs.
• Clarify customer requirements; probe for understanding and use decision-support tools.
• Listen attentively and demonstrate empathy while building rapport.
• Greet customers in a courteous, professional manner.
• Maintain basic knowledge of client products and services.
• Prepare complete and accurate work and notation of accounts.
• Participate in activities to improve customer satisfaction and business performance.
• Offer additional products and/or services.
• Track, document and retrieve information in call tracking database.
• Respond to inquiries by referring to published materials or more senior staff.

Kenntnisse

Customer service orientation

Verbal communication

Written communication

Multitasking

Ausbildung

High school diploma

Tools

Call tracking database

Jobbeschreibung

Concentrix Philippines in Cebu is seeking a Customer Care Specialist to handle inbound/outbound calls and online inquiries, delivering quality service and resolving routine issues to meet client KPIs.

You will greet customers professionally, maintain basic product knowledge, document interactions accurately, and support cross-selling where appropriate. A high school diploma and strong communication are preferred, with flexibility to rotate shifts.