Customer Experience Advocate

Concentrix; Cebu City; On-site; PHP 223,000 - 357,000; Full time

Job summary

Concentrix in Cebu City is seeking a Customer Care Specialist to handle inbound/outbound calls and online inquiries, providing responsive support and resolving routine issues for clients. The role focuses on empathy, accuracy, and proactive service in a fast-paced environment.

The position requires a high school diploma with some experience and strong computer/navigation skills, plus the ability to communicate clearly both written and verbally. Shift flexibility and team collaboration are valued.

Qualifications

• High school diploma with 3–6 months of relevant experience preferred
• Courteous with strong customer service orientation
• Strong computer navigation skills and PC knowledge
• Ability to communicate effectively, both written and verbally

Responsibilities

• Meet contractual KPIs for service delivered to customers
• Clarify requirements; use tools to resolve customer issues
• Listen attentively and build rapport with customers
• Greet customers courteously and professionally
• Maintain knowledge of client products and services
• Document work accurately and maintain records
• Participate in activities to improve customer satisfaction and performance
• Offer additional products and services
• Track and retrieve information in call tracking system
• Respond to inquiries by referring to resources or senior staff

Skills

Customer service

Communication skills

Multitasking

Attention to detail

Teamwork

Adaptability

Empathy

Verbal communication

Written communication

Computer navigation

Education

High school diploma

Tools

PC knowledge

Job description

Concentrix in Cebu City is seeking a Customer Care Specialist to handle inbound/outbound calls and online inquiries, providing responsive support and resolving routine issues for clients. The role focuses on empathy, accuracy, and proactive service in a fast-paced environment.

The position requires a high school diploma with some experience and strong computer/navigation skills, plus the ability to communicate clearly both written and verbally. Shift flexibility and team collaboration are valued.