Customer Care Specialist — Empathetic Support & Resolution

Concentrix Philippines; Cebu City; Presencial; PHP 167 000 - 234 000; Tempo integral

Resumo da oferta

Concentrix Philippines in Cebu City is hiring a Customer Care Specialist for the Cebu IT Park site. You will handle customer inquiries, aiming to meet KPIs, using empathy and accuracy while maintaining product knowledge and effective communication.

The role requires a high school diploma with 3–6 months of experience, strong computer skills, and the ability to work in a fast-paced environment with shifts. You'll join a team that values courteous service and professional conduct.

Qualificações

• High school diploma with 3–6 months of relevant experience preferred.
• Courteous with strong customer service orientation.
• Strong computer navigation skills and PC knowledge.
• Able to communicate effectively in writing and speech.
• Dependable with strong attention to detail.
• Capable of multi-tasking in a fast-paced environment.
• Able to work as part of a team or independently.
• Patient and professional in all customer interactions.
• Willing to rotate shifts as needed.
• Job requirements may vary by country and will not contravene local laws.

Responsabilidades

• Ensure service meets contractual KPIs.
• Clarify customer requirements and provide resolution.
• Listen attentively and build rapport with customers.
• Greet customers politely using standard procedures.
• Maintain knowledge of client products and services.
• Prepare complete and accurate work records.
• Participate in activities to improve satisfaction and performance.
• Offer additional products or services.
• Document information in the call tracking system.
• Refer inquiries to published materials or senior staff when needed.

Conhecimentos

Customer service

Communication

Multi-tasking

Attention to detail

Teamwork

Adaptability

Patience

Independent work

Repetitive work tolerance

Computer literacy

Formação académica

High school diploma

Ferramentas

Call tracking database

Descrição da oferta de emprego

Concentrix Philippines in Cebu City is hiring a Customer Care Specialist for the Cebu IT Park site. You will handle customer inquiries, aiming to meet KPIs, using empathy and accuracy while maintaining product knowledge and effective communication.

The role requires a high school diploma with 3–6 months of experience, strong computer skills, and the ability to work in a fast-paced environment with shifts. You'll join a team that values courteous service and professional conduct.