Customer Care Specialist: Resolve with Empathy & Impact

Concentrix; Cebu City; Sur place; PHP 96 000 - 165 000; Plein temps

Résumé du poste

Concentrix in Cebu is seeking a Customer Service Associate to handle inbound inquiries and resolve issues while maintaining professional, courteous communication. The role emphasizes achieving KPIs, building rapport with customers, and promoting additional products or services.

You will work in a fast-paced, team-oriented environment with rotating shifts. Ideal candidates have a high school diploma with 3–6 months of relevant experience, strong computer skills, and excellent written and verbal

Qualifications

• High school diploma preferred with 3–6 months relevant experience.
• Courteous with strong customer service orientation.
• Strong written and verbal communication skills.
• Detail-oriented with good computer skills.
• Ability to work in a fast-paced, team environment.

Responsabilités

• Ensure service delivered to our customers meets KPIs.
• Clarify customer requirements and use decision-support tools to provide resolution.
• Listen attentively to customer needs and demonstrate empathy while building rapport.
• Greet customers courteously and professionally.
• Maintain knowledge of client products and services.
• Prepare complete and accurate work including notation of accounts.
• Participate in activities to improve customer satisfaction and business performance.
• Offer additional products and/or services.
• Track, document and retrieve information in call tracking database.
• Respond to inquiries by referring to published materials or more senior staff.
• Rotate shifts as needed.

Connaissances

Customer service

Communication skills

Attention to detail

Multitasking

Team player

Patience

Shift flexibility

Computer literacy

Formation

High school diploma

Outils

Call tracking system

Description du poste

Concentrix in Cebu is seeking a Customer Service Associate to handle inbound inquiries and resolve issues while maintaining professional, courteous communication. The role emphasizes achieving KPIs, building rapport with customers, and promoting additional products or services.

You will work in a fast-paced, team-oriented environment with rotating shifts. Ideal candidates have a high school diploma with 3–6 months of relevant experience, strong computer skills, and excellent written and verbal