Onsite Customer Care Pro - Travel & Tech Help

Hammerjack Pty Ltd

Cainta

On-site

PHP 290,000 - 424,000

Full time

2 days ago

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Job summary

TTEC in the Philippines is seeking a Sr. Customer Service Representative to join onsite in Cainta. You’ll be the frontline in turning everyday interactions into outstanding customer experiences, guiding customers with empathy across product questions and service issues.

You’ll work across multiple channels, maintain customer accounts, and collaborate with a supportive team. The role emphasizes English communication, patience, and ongoing learning within a globally connected company that values

Qualifications

Completed senior high school or has at least completed second year of college.
At least 6 months of BPO experience preferred but not required.
Strong verbal and written English communication skills.
Digital proficiency to navigate multiple systems and tools.
Ability to interpret, apply, and clearly explain products, fare rules, and policy requirements.

Responsibilities

Consult customers on products and services to provide the best solutions for their needs by a variety of communication channels that could include voice, email or chat.
Respond to inquiries with active listening – identifying additional needs and support any upgrades in products and services.
Open and maintain customer accounts and information.
Resolve technical issues with patience and understanding.
Positively participate in company events, team activities, and continuous learning.