Onsite Travel Customer Service Rep — Earn Up to P25K

TTEC; Cainta; On-site; PHP 290,000 - 424,000; Full time

Job summary

TTEC seeks a Sr. Customer Service Representative to be onsite in Cainta, Philippines, delivering exceptional support across voice, email, or chat. You’ll help customers with product guidance, issue resolution, and account management in a fast-paced environment.

Strong English communication and digital tool proficiency are essential. A customer-focused mindset and willingness to participate in learning and team activities complete the profile for this role.

Qualifications

• Senior high school graduate or completed at least two years of college.
• At least 6 months of BPO experience preferred but not required.
• Strong verbal and written English communication.
• Digital proficiency and ability to navigate multiple systems and tools.
• Ability to interpret, apply, and clearly explain products, fare rules, and policy requirements.

Responsibilities

• Consult customers on products and services across voice, email, or chat to provide the best solutions.
• Respond to inquiries with active listening and identify additional needs or support any upgrades.
• Open and maintain customer accounts and information.
• Resolve technical issues with patience and understanding.
• Participate in company events, team activities, and continuous learning.

Skills

English communication

Digital proficiency

Policy interpretation

Education

Senior high school

Second year of college

Job description

TTEC seeks a Sr. Customer Service Representative to be onsite in Cainta, Philippines, delivering exceptional support across voice, email, or chat. You’ll help customers with product guidance, issue resolution, and account management in a fast-paced environment.

Strong English communication and digital tool proficiency are essential. A customer-focused mindset and willingness to participate in learning and team activities complete the profile for this role.