Onsite Customer Care Pro - Paid Training & Growth

NeksJob Philippines; Taguig; On-site; PHP 180,000 - 320,000; Full time

Benefits offered by this job

Paid Training

Competitive Salary

Bonuses

HMO and Other Benefits

Career Growth Opportunities

Fun and Supportive Team Environment

Job summary

NeksJob Philippines is seeking a Customer Service Representative to assist customers via phone, email, and chat. You will diagnose problems, respond to inquiries, and provide accurate product information while leveraging strong communication and active listening skills.

Basic computer literacy is required. Key duties include handling questions about products, orders, and accounts, explaining services and policies, investigating concerns, and aiming for first-call resolution.

Qualifications

• Excellent verbal and written communication skills.
• Ability to listen actively and respond clearly.
• Competitive, customer-focused mindset.

Responsibilities

• Answer calls and assist with questions about products, orders, and accounts.
• Explain services, policies, and options to customers.
• Investigate concerns and troubleshoot issues professionally.
• Strive for first-call resolution and update customer information accurately.

Skills

Communication skills

Active listening

Basic computer knowledge

Education

SH/SHS Grad

Job description

NeksJob Philippines is seeking a Customer Service Representative to assist customers via phone, email, and chat. You will diagnose problems, respond to inquiries, and provide accurate product information while leveraging strong communication and active listening skills.

Basic computer literacy is required. Key duties include handling questions about products, orders, and accounts, explaining services and policies, investigating concerns, and aiming for first-call resolution.