Onsite Customer Care Specialist — Paid Training & Growth

NeksJob Philippines; Makati; On-site; PHP 180,000 - 320,000; Full time

Benefits offered by this job

Paid Training

Competitive Salary

Bonuses

HMO and Other Benefits

Career Growth Opportunities

Fun and Supportive Team Environment

Job summary

NeksJob Philippines is hiring a Customer Care Representative to support customers via phone, email, and chat. You will explain product details, answer questions, and help resolve technical concerns while maintaining accuracy in customer records.

The role emphasizes clear communication, attentive listening, and proficiency with basic computer tasks in a dynamic, on-site environment in Makati.

Qualifications

• SH/SHS graduate or equivalent.
• Strong communication skills.
• Basic computer literacy.
• Willingness to work on site.

Responsibilities

• Handle inbound phone calls regarding accounts, product information, and order updates.
• Explain company policies, service offerings, and account options clearly to clients.
• Analyze and troubleshoot customer issues in a calm, professional manner.
• Resolve concerns promptly, aiming to fix issues on first contact.
• Maintain clean and accurate records of customer interactions and account changes.

Skills

Good communication skills

Basic computer literacy

Willing to work on site

Education

SH/SHS Grad

Job description

NeksJob Philippines is hiring a Customer Care Representative to support customers via phone, email, and chat. You will explain product details, answer questions, and help resolve technical concerns while maintaining accuracy in customer records.

The role emphasizes clear communication, attentive listening, and proficiency with basic computer tasks in a dynamic, on-site environment in Makati.