On-Site Customer Care Specialist — Paid Training & Growth

NeksJob Philippines; Ilocos Norte; On-site; PHP 167,000 - 279,000; Full time

Benefits offered by this job

Paid Training

Competitive Salary

Bonuses

HMO and Other Benefits

Career Growth Opportunities

Fun and Supportive Team Environment

Job summary

NeksJob Philippines is seeking a Customer Care Representative to assist customers via phone, email, and chat, answering questions, explaining product details, and helping resolve technical concerns. You should be a confident communicator and an attentive listener, comfortable with basic computer tasks.

On-site role with paid training, competitive salary, bonuses, HMO, and opportunities for career growth in a supportive team environment.

Qualifications

• At least 6 months call center experience.
• SH/SHS Grad.
• Willing to work on site.
• Basic computer literacy.
• Good communication skills.

Responsibilities

• Handle inbound phone calls regarding account details, product information, and order updates.
• Explain company policies, service offerings, and account options clearly to clients.
• Analyze and troubleshoot customer issues in a calm, professional manner.
• Resolve concerns promptly, aiming to fix issues on the initial contact.
• Maintain clean and accurate records of all customer interactions and account changes.

Skills

Call center experience

Good communication skills

Basic computer literacy

Education

Senior High School graduate

Job description

NeksJob Philippines is seeking a Customer Care Representative to assist customers via phone, email, and chat, answering questions, explaining product details, and helping resolve technical concerns. You should be a confident communicator and an attentive listener, comfortable with basic computer tasks.

On-site role with paid training, competitive salary, bonuses, HMO, and opportunities for career growth in a supportive team environment.