On-Site Customer Care Pro | Call Center Specialist

Neksjob Philippines; Misamis Oriental; On-site; PHP 279,000 - 424,000; Full time

Benefits offered by this job

Paid Training

HMO and Other Benefits

Fun and Supportive Team Environment

Job summary

Neksjob Philippines is seeking a Customer Service Representative/Call Center Agent to handle phone, email, and live chat interactions. You’ll diagnose technical problems, answer general questions, and provide accurate product details.

Excellent verbal skills, active listening, and basic digital literacy are essential. The role emphasizes resolving issues efficiently, maintaining accurate records, and delivering high-quality customer service in a fast-paced environment.

Qualifications

• At least 6 months call center experience.
• SH/SHS Grad
• Willing to work on site
• Basic computer literacy

Responsibilities

• Answer customer calls and assist with questions about products, orders, and accounts.
• Provide clear explanations of company services, policies, and available options.
• Investigate customer concerns and troubleshoot issues professionally.
• Resolve customer problems efficiently and strive for first-call resolution.
• Update customer and account information accurately.

Skills

Call center experience

Basic computer literacy

Education

SH/SHS Grad

Job description

Neksjob Philippines is seeking a Customer Service Representative/Call Center Agent to handle phone, email, and live chat interactions. You’ll diagnose technical problems, answer general questions, and provide accurate product details.

Excellent verbal skills, active listening, and basic digital literacy are essential. The role emphasizes resolving issues efficiently, maintaining accurate records, and delivering high-quality customer service in a fast-paced environment.