Entry-Level Customer Care Specialist - Training & Growth

Neksjob Philippines; Davao del Sur; On-site; PHP 223,000 - 312,000; Full time

Benefits offered by this job

Equity Incentive Plan

Commission

Performance Bonus

Incentives

Job summary

Neksjob Philippines is seeking a Customer Representative to assist customers by phone, email, and chat. You will provide product information, resolve technical issues, and explain policies to clients, ensuring clear communication and customer satisfaction.

The role requires strong listening and communication skills, basic computer proficiency, and the ability to maintain accurate customer records. This full-time on-site position offers incentives and career development opportunities under Equity

Responsibilities

• Handle inbound phone calls regarding account details, product information, and order updates.
• Explain company policies, service offerings, and account options clearly to clients.
• Analyze and troubleshoot customer issues in a calm, professional manner.
• Resolve concerns promptly, aiming to fix issues on the initial contact.
• Maintain clean and accurate records of all customer interactions and account changes.

Job description

Neksjob Philippines is seeking a Customer Representative to assist customers by phone, email, and chat. You will provide product information, resolve technical issues, and explain policies to clients, ensuring clear communication and customer satisfaction.

The role requires strong listening and communication skills, basic computer proficiency, and the ability to maintain accurate customer records. This full-time on-site position offers incentives and career development opportunities under Equity