Onsite Airline CSR: Elevate Customer Experience

TTEC; Murcia; On-site; PHP 240,000 - 360,000; Full time

Benefits offered by this job

PTO

Tuition reimbursement

Health and wellness incentives

Job summary

TTEC Philippines is hiring a Customer Service Representative to be onsite in Bacolod. You’ll handle customer inquiries, resolve escalated issues, and provide product guidance with empathy to create exceptional experiences.

We welcome newbies or those with experience, require a high school diploma, and expect good computer skills. Join a global team that values development, inclusion, and community impact, with a benefits package aligned to your role.

Qualifications

• Open to newbies or with customer service experience.
• Senior high school graduate or equivalent.
• Recognize, apply and explain your product or service knowledge.
• Computer experience.

Responsibilities

• Resolve escalated or complex customer calls with empathy and accuracy.
• Research and provide answers to customers to resolve issues.
• Answer incoming communications from customers.

Skills

Customer service mindset

Communication skills

Computer literacy

Education

High school diploma or equivalent

Tools

CRM software

Job description

TTEC Philippines is hiring a Customer Service Representative to be onsite in Bacolod. You’ll handle customer inquiries, resolve escalated issues, and provide product guidance with empathy to create exceptional experiences.

We welcome newbies or those with experience, require a high school diploma, and expect good computer skills. Join a global team that values development, inclusion, and community impact, with a benefits package aligned to your role.