Onsite Customer Care Associate — Friendly Problem Solver

Work Avenue and Business Solutions Incorporated

Cagayan de Oro

On-site

PHP 201,000 - 312,000

Full time

5 days ago

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Job summary

Work Avenue and Business Solutions Incorporated is hiring an onsite Customer Care Associate in the Philippines. The successful candidate will handle customer inquiries, provide accurate information, and resolve issues with professional communication on inbound and outbound calls.

Prior call center experience is not required, but is preferred. Applicants must have at least B2 English proficiency, strong verbal and written communication, and be willing to work onsite with shifting schedules

Qualifications

Must have at least B2 English communication proficiency.
Good verbal and written communication skills.
Customer-oriented with strong problem-solving abilities.
Willing to work onsite, on shifting schedules, weekends, and holidays.

Responsibilities

Handle customer inquiries and concerns through inbound and outbound calls.
Provide accurate information about products, services, and account-related matters.
Resolve customer issues professionally and efficiently.
Document customer interactions and update records accurately.
Escalate complex concerns to the appropriate department when necessary.
Maintain a professional and courteous approach in every customer interaction.
Meet performance targets, quality standards, and customer satisfaction goals.
Follow company policies, procedures, and data privacy guidelines.