Customer Care Specialist - Inbound/Outbound Calls (Onsite)

Work Avenue and Business Solutions Incorporated; Cagayan de Oro; On-site; PHP 201,000 - 268,000; Full time

Job summary

Work Avenue and Business Solutions Incorporated in Cagayan de Oro is seeking a Customer Service Representative to join our Retail Account team. You will handle inbound and outbound calls, assist customers with product and order inquiries, process requests accurately, and maintain records while delivering courteous service.

Onsite role with shifting schedules, weekends, and holidays. Ideal candidates have at least a high school diploma, strong communication skills, basic computer and typing

Qualifications

• High School graduate required.
• No strict BPO experience needed.
• Good communication and interpersonal skills.
• Basic computer and typing skills.
• Willing to work onsite in Cagayan de Oro.
• Willing to work on shifting schedules, weekends and holidays.

Responsibilities

• Handle inbound and outbound customer calls
• Assist customers with product, order, and service inquiries
• Process customer requests and transactions accurately
• Resolve customer concerns professionally and efficiently
• Provide accurate information about products and services
• Document customer interactions and update records
• Follow company policies, procedures, and quality standards
• Maintain a positive and professional customer experience

Skills

Customer service

Communication skills

Typing

Basic computer skills

Willing to work onsite

Willing to work weekends/holidays

Education

High School Graduate (Old/New Curriculum)

Job description

Work Avenue and Business Solutions Incorporated in Cagayan de Oro is seeking a Customer Service Representative to join our Retail Account team. You will handle inbound and outbound calls, assist customers with product and order inquiries, process requests accurately, and maintain records while delivering courteous service.

Onsite role with shifting schedules, weekends, and holidays. Ideal candidates have at least a high school diploma, strong communication skills, basic computer and typing